Describe the type of tone that you want yout AI Agent to have
YOUR AI AGENT'S KNOWLEDGE
i.e. Provide business information / Provide prices / Collect customer details / Transfer calls / etc
i.e. 1) Greet the caller and ask for his or her name 2) Introduce the business 3) Ask the caller to describe the problem that they are facing 4) Repeat the caller’s problem to confirm 5) Reassure the caller and inform that a technician will call shortly
i.e. Business hour operation / Pricing / etc..
i.e. What number should the call be transferred to and in which situations?